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Note to our clients and residents


We are writing to let you know (i) our plans for operating through the latest Covid-19 restrictions and how they will impact our services and (ii) links to official government information should you require guidance, although we imagine most people are now well-versed in this from the media.

​​The circumstances under which we all live and work have changed significantly since mid-March. We continue to review and update our approach based on the latest information and advice provided by the Government.

Current Appointments and Health & Safety

Since the latest lockdown has come into effect on 5th January, our clerks are still attending properties to undertake inspections in line with government regulations – these are conducted in a covid safe manner. Adequate PPE is available for all staff and stringent Health & Safety procedures have been put in place to ensure the safety of our staff as well as our clients.

Our office staff are all working remotely. If you would like to schedule an appointment, please enquire in the usual manner via our online booking form, by email or by calling us on 020 7812 0490.

Covid-19 Advice

We are sure you have access to ample information online about the ongoing efforts to combat Covid-19 and the steps we are all being asked to take.  We have compiled a basic list for you below as a reference point if you do need further information.

Covid-19 – Further Sources of Government Advice

If You Need to Self-isolate

Government advice is to self-isolate if you or anyone in your household displays symptoms of new continuous cough and/or high temperature. For the health and safety of others, it is important to follow the self-isolation rules laid out below and follow further guidance provided by the government and the NHS on this matter.

  • If you live alone and you have any symptoms of coronavirus illness (COVID-19), however mild, you need to stay at home for 10 days from when your symptoms started.

  • If you live with others and you are the first in the household to have symptoms, then you must stay at home for 10 days, but all other household members who remain well must stay at home and not leave the house for 10 days. The 10-day period starts from the day when the first person in the house became ill.

  • For anyone else in the household who starts displaying symptoms, they need to stay at home for 10 days from when the symptoms appeared, regardless of what day they are on in the original 10-day isolation period.

If you or anyone in your household are self-isolating, or are showing any symptoms, please notify us.  We will treat this information with discretion and require it to make rearrange the appointments.

Further Guidance

The latest information from the NHS and the Government can be found on the following pages:

The pandemic continues to consume a significant portion of the media conversation, and we understand this can be a primary cause of stress. In times like these, it is important to take care of your mental health as well as physical wellbeing. If you would like to find out more on how to manage stress during these unprecedented times, please refer to the guidance provided by the NHS.

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